DELIVERIES

We only do deliveries in the United Kingdom. 

 

Depending on order volumes, orders can take up to 10 days to process as all products are made to order.  We do our best to process orders as quickly as possible.

 

Please allow 3-5 days for delivery to occur, it will depend on the services used.  For small parcels, we prefer to use Royal Mail.  Small Parcel postage will be £3.00.  Delivery costs are an additional cost and are not included in the price of any of our products unless otherwise stipulated.

 

We cannot be held responsible for any delays that may occur due to delivery service.

Please get in touch with us should you need any additional information or special requests.

RETURNS AND CANCELLATIONS

We understand that from time to time as a customer you might change your mind or have another reason to want to return your products. 

 

For personalized items, once the product has gone into production cancelation can no longer occur.  Products are made in accordance with your requested specifications.  Please ensure to double-check all personalization information prior to ordering been dispatch, no further changes can be made.

 

Any product that is liable to expire rapidly, less than 7 days cannot be canceled once it has gone into production.

Once you have opened a product it cannot be canceled, due to health protection and hygiene reasons.  Please note that we cannot accept any returns of products that seals have been broken and opened.

 

Items may to be returned within 14 days after delivery and a refund may take up to 14 days to be processed.

 

If applicable and where possible, please take a picture of any products you may be unsatisfied with and get into contact with us to assist at furrykidskitchen@gmail.com